Effective Date: June 15, 2026
Welcome to Crowley Veterinary Hospital. Your privacy is important to us. This Privacy Policy and Terms & Conditions explain how we collect, use, protect, and disclose information obtained through our website and communications, including SMS/text messaging services.
If you have any questions regarding this policy, please contact us:
Crowley Veterinary Hospital
Phone: (337) 788-0614
Email: receptionist@crowleyvet.com
Privacy Policy
Information We Collect
Crowley Veterinary Hospital may collect personal information that you voluntarily provide through our website, phone calls, email communications, appointment requests, forms, and SMS communications. Information collected may include:
- Name
- Phone number
- Email address
- Mailing address
- Pet information
- Appointment information
- Other information voluntarily submitted by you
We may also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Provide veterinary services
- Communicate regarding patient care
- Send appointment reminders
- Send prescription refill notifications
- Send boarding or grooming updates
- Respond to inquiries
- Process payments
- Improve our website and services
- Comply with legal obligations
Information Sharing
Crowley Veterinary Hospital does not sell, rent, or trade your personal information to third parties.
Information may be shared only with trusted service providers who assist in operating our business and who are required to maintain confidentiality.
No mobile opt-in data or numbers will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies; however, certain website functions may not operate properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
Crowley Veterinary Hospital reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
SMS Terms and Conditions
By providing your mobile phone number and opting in to receive text messages from Crowley Veterinary Hospital, you agree to the following SMS Terms and Conditions.
Types of Messages
You may receive text messages related to:
- Appointment reminders
- Scheduled services
- Pet care updates
- Prescription notifications
- Boarding updates
- Grooming updates
- Customer service communications
- General veterinary care information
Consent
By providing your mobile phone number, you consent to receive SMS messages from Crowley Veterinary Hospital. Consent is not a condition of purchasing veterinary services.
Opt-Out Instructions
You may cancel SMS communications at any time by replying:
STOP
After you send “STOP,” we will send a confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again.
To rejoin and begin receiving messages again, reply:
START
Help Instructions
If you experience issues with our messaging program, reply:
HELP
You may also contact us directly at:
Phone: (337) 788-0614
Email: receptionist@crowleyvet.com
Message Frequency
Message frequency varies depending on your appointments, services, and communications with our clinic.
Message and Data Rates
Message and data rates may apply for any messages sent to you from us and from you to us. Please contact your wireless carrier if you have questions regarding your messaging or data plan.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Privacy of SMS Information
Information obtained through SMS communications is subject to this Privacy Policy.
No mobile opt-in data, consent information, or text messaging originator information will be shared with third parties or affiliates for marketing or promotional purposes.
Website Terms and Conditions
Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations.
Website Use
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or interfere with website operations.
Veterinary Information Disclaimer
Information provided on this website is for general informational purposes only and is not intended to replace professional veterinary advice, diagnosis, or treatment.
Pet owners should always consult directly with a licensed veterinarian regarding the health, diagnosis, treatment, or care of their animals.
If your pet is experiencing a medical emergency, contact Crowley Veterinary Hospital immediately or seek emergency veterinary care.
Intellectual Property
All content on this website, including text, graphics, logos, images, videos, documents, and other materials, is the property of Crowley Veterinary Hospital unless otherwise noted and may not be reproduced, distributed, or used without written permission.
Limitation of Liability
Crowley Veterinary Hospital shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of this website or reliance upon information provided on this website.
Use of this website is at your own risk.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Louisiana, without regard to conflict of law principles.
Contact Information
For questions regarding this Privacy Policy and Terms & Conditions, please contact:
Crowley Veterinary Hospital
Phone: (337) 788-0614
Email: receptionist@crowleyvet.com
By using this website, submitting information through this website, or opting in to receive SMS communications from Crowley Veterinary Hospital, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms & Conditions.